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The Care Certificate Training Course

Meet your staff training requirements and stay CQC compliant with our Care Certificate training courses delivered online, via e-learning, webinar and blended learning. Enquire now or book a free trial.

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About the Care Certificate Training Course

This CQC Care Certificate training course is a key part of the overall onboarding that an employer has a legal responsibility to provide. This is so the employer meets the staff training requirements of the Care Quality Commission. Ensure your organisation is legally compliant.

This Care Certificate training course is a great introduction to learning the necessary skills, knowledge and behaviours to provide safe and compassionate care. It's perfect for those starting work as healthcare assistants, care support workers, assistant practitioners or anyone working in the health and social care setting. Our online Care Certificate course is delivered via e-learning, webinars or blended learning and by a CPD accredited and Skills for Care endorsed training provider.

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Dependent on the delivery method, this Care Certificate online course takes between 3-5 hours to complete.
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There are no barriers to entry for our Care Certificate course. This is a course that’s suitable for care staff of all levels.
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On completion of this Care Certificate course, either download your certificate or access it at a later date online.
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This course is CPD accredited and delivered by a Skills for Care Endorsed Provider. It meets accepted Continuing Professional Development (CPD) guidelines.

 

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The Care Certificate Training Course Outline

Through either the online methods of e-learning or webinars, the aim of this Care Certificate training course is to increase your knowledge of the responsibilities relating to your care role, as well as relevant legislation. The information covered in this course is compliant with the Care Quality Standards as described by the CQC.

The key points covered in this course are:

  • Care Certificate Standard 1: Understanding your role

  • Care Certificate Standard 2: Your personal development

  • Care Certificate Standard 3: Duty of care

  • Care Certificate Standard 4: Equality and Diversity

  • Care Certificate Standard 5: Working in a person-centred way

  • Care Certificate Standard 6: Communication

  • Care Certificate Standard 7: Privacy and dignity

  • Care Certificate Standard 8: Fluids and nutrition

  • Care Certificate Standard 9: Awareness of mental health, dementia and learning disabilities

  • Care Certificate Standard 10: Safeguarding adults

  • Care Certificate Standard 11: Safeguarding children

  • Care Certificate Standard 12: Basic life support

  • Care Certificate Standard 13: Health and Safety

  • Care Certificate Standard 14: Handling information

  • Care Certificate Standard 15: Infection prevention and control

FLXB Certificate Reduced (1)

 

 

 

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Providing relevant knowledge and skills

The Care Certificate Training Course Learning Outcomes

On completion of this care certificate training course online, either by e-learning or webinar, learners should know and understand the following. Click to expand:

Care Certificate Standard 1: Understanding your role Care Certificate Standard 1 focuses on understanding your duties, roles and responsibilities in the workplace. You will consider experiences, attitudes and beliefs that may affect the way you work. In addition, it will cover working relationships in health and social care, working in accordance with the agreed ways of your employer, and how to work effectively in a team or partnership.
Care Certificate Standard 2: Your personal development In this Care Certificate Standard 2, you will create a personal development plan and learn why it is important. It will explain why feedback from others is important in helping to develop and improve the way you work. Standard 2 will help you develop your knowledge, skills and understanding.
Care Certificate Standard 3: Duty of care Care Certificate Standard 3 will ensure you understand how duty of care contributes to safe practice and the dilemmas that may arise between the duty of care and an individual’s rights. You will also learn how to deal with comments, complaints, incidents, errors, near misses, confrontations and difficult situations.
Care Certificate Standard 4: Equality and Diversity Care Certificate Standard 4 will explain what is meant by diversity, equality, inclusion and discrimination, and ways in which discrimination may deliberately occur in the workplace. It will identify legislation and codes of practice, along with how to access support, information and advice.
Care Certificate Standard 5: Working in a person-centred way Care Certificate Standard 5 will explore how to put person-centred values into practice in your work and gives you an understanding of working in a person-centred way. It also focuses on how to promote dignity, reduce causes of distress, minimise pain and discomfort and how to report/take appropriate action where needed.
Care Certificate Standard 6: Communication Care Certificate Standard 6 describes the different ways people communicate and how important effective communication is at work. You will learn how to meet the communication and language needs, wishes and preferences of individuals, along with any legislation to maintain confidentiality.
Care Certificate Standard 7: Privacy and dignity Care Certificate Standard 7 will cover the principles that underpin privacy and dignity in care, how to maintain the privacy and dignity of the individual, and how to support the individual's choices. You will also learn how to report any concerns.
Care Certificate Standard 8: Fluids and nutrition Care Certificate Standard 8 explores the importance of food safety and good nutrition and hydration in maintaining health and wellbeing. This standard will help you know how to support individuals to have access to fluids, food and nutrition in accordance with their plan of care and how to report any concerns.
Care Certificate Standard 9: Awareness of mental health, dementia and learning disabilities Care Certificate Standard 9 covers the needs and experiences of people with mental health conditions, dementia or learning disabilities and how positive attitudes will improve the care and support they receive. You will also understand the legal framework, policy and guidelines, along with how they may affect day to day experiences.
Care Certificate Standard 10: Safeguarding adults Care Certificate Standard 10 focuses on understanding the principles of safeguarding adults including what the term means, the types of abuse, the roles and responsibilities in safeguarding individuals and the signs and symptoms. In addition, you will learn the relevant legislation and how to respond to suspected abuse.
Care Certificate Standard 11: Safeguarding children Care Certificate Standard 11 will give you greater knowledge on the types of abuse children can experience, the importance of safeguarding children, the signs and symptoms of any abuse, and what to do if you believe a child or young person is being abused or neglected.
Care Certificate Standard 12: Basic life support Care Certificate Standard 12 will explain why you need basic life support training, the importance of it, and which training you need depending on the area of care you work in.
Care Certificate Standard 13: Health and Safety Care Certificate Standard 13 explores the legislation relating to health and safety in a health and social care work setting, the responsibilities of yourself and others, and the different types of accidents and workplace illnesses. This standard also covers medication, hazardous substances, fire safety and moving and handling.
Care Certificate Standard 14: Handling information Care Certificate Standard 14 describes the ways of working and legislation regarding the recording, storing and sharing of information. Along with why it’s important to have secure systems, how to keep the records up to date and accurate, and how to report if it hasn’t been followed.
Care Certificate Standard 15: Infection prevention and control Care Certificate Standard 15 will teach the learner how to prevent the spread of infection by explaining how infections can get into the body, effective hand hygiene, how their own health or hygiene can pose a risk, the principles of safe handling of infected waste, and the correct PPE they should use.

 

FAQ - THE ONLINE CARE CERTIFICATE TRAINING COURSE

Frequently Asked Questions

You've asked and we've answered. Below are care certificate answers to the common questions our online care training experts frequently receive.

If you can't find an answer to your question, please contact us and we'll be more than happy to help!

What is the care certificate?

The Care Certificate is a set of 15 standards to teach care workers, such as healthcare assistants, assistant practitioners or any person 'new to care', the fundamental introductory knowledge, skills and behaviours to deliver high-quality care and support.

On successful completion of each standard, the certificate will be awarded and recognised by many employers and the CQC.

Read more about it in our blog post: What Is The Care Certificate?

Is the care certificate a legal requirement?

The Care Certificate isn't a legal requirement but the Care Quality Commission (CQC) does refer to it in their regulations and it is an expectation for care workers in a residential, domiciliary and day care setting.

Long story short, it isn't part of legislation but you will be inspected against it by the CQC.

Can I do the care certificate online?

Yes! We do the care certificate as an online course including all 15 standards to help you cover the knowledge, skills and behaviour expected in the health and social care sector.

You can buy it once from just £30 or sign up to our Unlimited subscription plan from just 40p per month/per person and get the online Care Certificate free of charge AND access to all our other digital care courses!

Is the care certificate a qualification?

The short answer is no. The care certificate isn't a qualification, but it is as useful as a qualification because you can show to the Care Quality Commission (CQC) that you have met the statutory requirements on staff training under regulation 18.

18(2)(a) states: “Providers must ensure that they have an induction programme that prepares staff for their role. It is expected that providers that employ healthcare assistants and social care support workers should follow the Care Certificate standards to make sure new staff are supported, skilled and assessed as competent to carry out their roles.

How long does the care certificate last?

Our online Care Certificate course varies in length as it can be taken at your own pace and in your own time to complete. The Care Certificate online course is covering all the 15 care standards in their extensive form and offers all the information needed for a solid knowledge base that empowers the certified care worker to have a solid start in a career in this industry. The course feedback we received from our database of learners has proven that on average the Care Certificate takes usually between 3-5 hours to complete.

Once the training course has been successfully completed, the Care Certificate doesn't expire, so you won't have to study or retake the exam again unless you no longer retain the competences required by the Care Certificate or important legislative changes occur. In which case our course will be updated and ready for you to retake it.

Who is the care certificate for?

The Care Certificate is for anyone that works in health and social care, including Health Care Assistants, Assistant Practitioners, Care Support Workers and those giving support to clinical roles in the NHS where there is any direct contact with patients.

It’s designed for new staff but it is also a useful refresher for existing staff. The Care Quality Commission (CQC) expects all health and social care providers to provide the Care Certificate course to their staff.

How to complete the care certificate

You complete the Care Certificate by completing all 15 standards in full.

To gain your certificate with us:

1. Get in touch to purchase the Care Certificate training course (if you haven’t already) and choose your delivery method: e-learning, webinar or blended learning.

2. Receive your login details for both yourself and your staff.

3. Work through the Care Certificate course by completing the 15 standards at your own pace. We cater for all learning types and include images, written information, voice-overs and other resources. If you do require any further assistance our support team will always be at hand to help.

4. Complete the final quiz and download your instant certificate!

 

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The Care Certificate Training Course Delivery Methods

Our Care Certificate online training course is available 24/7, anytime, anywhere. Perfect for care staff with busy schedules and difficult shift patterns.

• Study when you want

• Track staff progress

• Study anywhere you want on any device

Choose how you want the online Care Certificate training course delivered:

 

It's easy to get certified in The Care Certificate Training Course

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1
Book A Course
Book your Care Certificate training course via the website, by messaging us or calling.
2
Login Once everything has been booked, you will receive login details for you and your staff.
3
Complete Course Complete the online Care Certificate course you purchased in the delivery method you chose
4
Become Certified Great! Now you're certified and can download the certificates from the portal.

Get the right training to match your organisation's needs

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