It’s important your business knows how to handle complaints in a professional manner. This Complaint Handling training teaches your staff how to handle complaints efficiently and successfully. This CPD accredited course is perfect for anyone who deals with customer service daily and handles complaints.
This Complaint Handling training online course will give businesses the edge over competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.
This Complaints Handling course will teach your staff complaint handling, whether that’s responding over the phone, social media, letters or from a review. They will also understand the primary reasons for complaints, how to respond appropriately to a range of situations, and become skilled in responding to a complaint appropriately. At the end of this course, learners will receive a CPD accredited Complaints Handling certificate.
The aim of this Handling Customer Complaints training course is to greater increase your knowledge of complaints and how to manage them, as well as the relevant legislation.
The key points covered in this course are:
We hope our common Complaints Handling FAQs will help answer any further questions you may have. Just click to expand!
The 6 principles of good complaint handling are:
Our Complaint Handling training online courses are available 24/7, anytime, anywhere. Perfect for staff with busy schedules or difficult shift patterns.
• Study when you want
• Track staff progress
• Study anywhere you want on any device
Choose how you want this Complaints Handling training delivered:
Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.