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02033227170

Complaints Handling

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ABOUT THIS COURSE

This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.

clock Duration
Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.
Entry & Level Entry & Level
There are no barriers to entry on this course. This is an awareness course, suitable for all. 
certificate Certification
On completion of this course, either download your certificate or access at a later date online. 
Accreditations Accreditations
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 

 

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COURSE OUTLINE

The aim of this course is to greater increase your knowledge of complaints and how to manage them, as well as the relevant legislation.

The key points covered in this course are:

  • Reasons for complaints
  • Responding
  • Investigating
  • Types of situation
  • Complaints handling processes

 

Complaints Handling (1)

 

 

 

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Providing relevant knowledge and skills

LEARNING OUTCOMES

On completion of this course, learners should know and understand the following:
 
  • Understand the primary reasons for complaints and use them to improve your business
  • Know how to respond to complaints over the phone, via email or letter, through social media, or from a review
  • Be able to investigate complaints in a timely and successful manner
  • Learn how to respond appropriately to a range of situations
  • Become skilled in implementing and reviewing a complaints handling process
FLXB Certificate3

 

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IT'S EASY TO GET CERTIFIED

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1
Book A Course Select the right online training package via the website, by messaging us or calling.
2
Login Once everything has been booked, you will receive login details for you and your staff.
3
Complete Course Complete the course you purchased in the delivery method you chose.
4
Become Certified Great! Now you're certified and can download the certificates from the portal.

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