This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.
The aim of this course is to greater increase your knowledge of complaints and how to manage them, as well as the relevant legislation.
The key points covered in this course are:
Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.
Give our training specialists a call now!