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Duty of Candour

The Care Quality Commission’s ‘Regulation 20: Duty of candour’ sets out the requirements for health and social care providers across the UK. The duty of candour places a legal requirement for certain steps to be taken if something happens to a person you are supporting that causes them moderate or severe harm. This Duty of Candour training course ensures your care staff have the correct knowledge and skills.

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About this Duty of Candour training course

Duty of candour refers to openness and honesty when things go wrong within the health and social care services. It is a professional responsibility, to be honest with patients when things go wrong. Understanding and abiding by the duty of candour will create more openness between professionals and patients, as well as building trust.

This online Duty of Candour training course will teach your staff the meaning of duty of candour, the professional regulators involved, the process of the application, the dos and don’ts, and the role of the CQC in the duty of candour. Upon successful completion, learners will receive a printable and downloadable Duty of Candour certificate. 

clock (4) Duration Dependent on the delivery method, this online Duty of Candour training course takes between 1-2 hours to complete and gain your certificate. 
doorway (3) Entry & Level There are no barriers to entry on this Duty of Candour course. This is an awareness course, suitable for all. 
certificate (2) Certification On completion of this online course, either download your Duty of Candour certificate or access it later online.  
Accreditations Accreditations This online Duty of Candour training course is CPD accredited and is delivered by a Skills for Care endorsed provider. It meets accepted Continuing Professional Development (CPD) guidelines. 


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Providing relevant knowledge and skills

Duty of Candour training course learning outcomes

On completion of this Duty of Candour online training course, learners should know and understand the following:
  • Definitions  
    Learn the definition and meaning of duty of candour
  • Functions  
    State function of the duty of candour
  • Professional Regulators  
    Identify professional regulators involved
  • Application process  
    Explain the process of the application of Duty of Candour
  • Dos and don’ts of the duty of candour  
    Understand the dos and don’ts of the duty of candour
  • CQC's role in the duty of candour  
    Recognise the role of the CQC in the duty of candour 

FLXB Certificate Reduced (1)


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A glimpse of the Duty of Candour course

Take a look at our Duty of Candour course screenshots below. If you would like to see more of the course features before you enrol, book a free demo here with our training specialists.


FAQ – Duty of Candour training course

Frequently asked questions

Please see our most common questions regarding duty of candour. If you have further questions, contact our friendly team. 

What is duty of candour?

The duty of candour sets out specific requirements providers must follow when things go wrong with care and treatment.

For health and social care, every health and care professional must be open and honest if something goes wrong, or if their treatment or care has the potential to cause, harm or distress. This includes informing people about the incident, providing reasonable support, providing truthful information and an apology.

How does duty of care relate to duty of candour? The duty of care is a legal obligation that requires individuals to take reasonable steps to protect others from harm. The duty of candour refers to the requirement for healthcare professionals to be honest with patients about any mistakes or harm. To do this, employees should take reasonable steps such as apologise for the harm caused, regardless of fault, and be open and transparent about what has happened. By fulfilling the duty of candour, they’re fulfilling the duty of care.
Is duty of candour a legal requirement? The duty of candour applies to every health and social care provider that CQC regulates under Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.


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Duty of Candour training course delivery methods

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Our Duty of Candour course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 
• Track staff progress 
• Study anywhere you want on any device 

Would you be interested in offering your staff a wide range of courses? Gain access to 200+ courses, including this Duty of Candour course, with our subscription package. Enjoy unlimited access to e-learning AND webinar courses, allowing your staff to expand their knowledge and skills.

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It's easy to get certified in Duty of Candour

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

Book A Course Book this online Duty of Candour course by calling us or sending us a message.
Login Once everything has been booked, you will receive login details for you and your staff.
Complete Course Complete the Duty of Candour course you purchased in the delivery method you chose.
Become Certified Great! Now you're certified and can download the Duty of Candour certificate from the portal. 

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