0330 100 0727
0330 100 0727

Conflict Management Training Courses

This Conflict Management training course will train your staff in how to prevent and handle conflicts that occur in the workplace. As conflicts can happen in any organisation between staff, a customer, patients, or larger groups, this online course is suitable for everyone in any industry. Knowing how to resolve conflicts properly is essential to your business.

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About this Conflict Management Training Course

Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. It's essential staff can communicate successfully in order to maintain positive relationships with clients and other colleagues. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.

This Conflict Management training course will teach your staff what conflict is, how to recognise when it is happening, the correct methods of dealing with confrontation, how to reduce and resolve conflict, and the best way to seek help and advice when needed. 

clock Duration Dependent on the delivery method, this online Conflict Management training takes between 1-2 hours to complete and gain your certificate.  
Entry & Level Entry & Level There are no barriers to entry on this Conflict Resolution training course. This is an awareness course, suitable for all.  
certificate Certification On completion of this online course, either download your Conflict Management certificate or access it later online.  
Accreditations Accreditations This online Managing Conflict training course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 


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Conflict Management Training Course Outline

The aim of this Conflict Management course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation. 

The key points covered in this course are:

  • The definition of workplace conflict
  • Recognising conflict
  • Dealing with confrontation
  • Resolving conflict
  • Seeking advice






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Providing relevant knowledge and skills

Conflict Management Training Course Learning Outcomes

On completion of this Conflict Management online training course, learners should know and understand the following: 
  • The definition of workplace conflict  
    Be able to define what workplace conflict is
  • Recognising conflict  
    Recognise when and where conflict is occurring
  • Dealing with confrontation  
    Understand the correct methods of dealing with confrontation
  • Resolving conflict  
    Work to reduce and resolve conflict
  • Seeking advice 
    Seek help and advice when necessary 
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Frequently Asked Questions

Below are answers to the common conflict management questions our training experts frequently receive. 

What is conflict management training?

Conflict Management training is a course that teaches learners the best way to identify and manage conflicts in the workplace fairly, efficiently and safely.

Enrol your staff today by giving our training specialists a quick call or send us a message. 

What are the benefits of conflict management training?

The benefits of conflict management training are:

  • Stronger teamwork – employees can apply effective communication skills with each other
  • Improved customer experience – Ensuring employees work well together helps impact customer experience and the better they work together, the better the experience
  • Save wasted time – teaches staff how to address issues correctly and saves time wasted on disputes
  • Treat everyone fairly – inspires staff to treat everyone fairly, avoid blaming, offer praise and avoid taking sides

There are plenty more benefits, but we can’t list them all, so why wait? Enrol your staff today. 




To view more courses like our online Conflict Management training course, simply click one of the tabs below. 

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Conflict Management Training Course Delivery Methods

Our online Conflict Resolution training courses are available 24/7, anytime, anywhere. Perfect for staff with busy schedules or difficult shift patterns.

• Study when you want   
• Track staff progress   
• Study anywhere you want on any device 

Choose how you want this Conflict Management training course delivered: 


It's easy to get certified in Conflict Management

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

Book A Course Book this Managing Conflict training course by calling us or sending us a message. 
Login Once everything has been booked, you will receive login details for you and your staff.
Complete Course Complete the Conflict Management course you purchased in the delivery method you chose. 
Become Certified Great! Now you're certified and can download the Conflict Management certificate from the portal.

Unsure if this course is suitable for your organisation?

Give our training specialists a call now!

0330 100 0727


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