When calling an organisation, a person working in customer service is often one of the first voices a customer hears, so they have a significant impact on the first impression that person has. This online Customer Service training will teach the necessary skills and knowledge your staff need.
Providing good customer service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.
This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques.
The aim of this online customer service skills training course is to provide an understanding of good customer service and principles as well as teaching correct methods of communication.
The key points covered in this course are:
Here are some of the most asked questions that are put to our specialists.
Our Customer Service training courses are available 24/7, anytime, anywhere. Perfect for staff with busy schedules or difficult shift patterns.
• Study when you want
• Track staff progress
• Study anywhere you want on any device
Choose how you want this online Customer Service Awareness training course delivered:
Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.