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0330 100 0727

Customer Service Awareness

When calling an organisation, a person working in customer service is often one of the first voices a customer hears, so they have a significant impact on the first impression that person has. This online Customer Service training will teach the necessary skills and knowledge your staff need.

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About the Customer Service Awareness Training Course

Providing good customer service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.

This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques. 

Duration Duration Dependent on the delivery method, this Customer Service Skills training course takes between 1-2 hours to complete and gain your certificate. 
Entry & Level Entry & Level There are no barriers to entry on this Customer Service Awareness course. This is an awareness course, suitable for all. 
Certification Certification On completion of this Customer Service Skills online training, either download your certificate or access it at a later date online.  
Accreditations Accreditations This online Customer Service training course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 

 

Looking to start learning now?

For more information and pricing, give us a call now and speak to our training team!

0330 100 0727
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Customer Service Awareness Training Course Outline

The aim of this online customer service skills training course is to provide an understanding of good customer service and principles as well as teaching correct methods of communication. 

The key points covered in this course are:

  • Defining customers
  • Customer needs
  • Good communication
  • Promoting positive company image
  • Customer service skills
  • Confidence and efficiency on a call
  • Message taking
  • Listening and speaking techniques

Customer Service Awareness

 

 

 

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Providing relevant knowledge and skills

Customer Service Awareness Training Course Learning Outcomes

On completion of this Customer Service course, learners should know and understand the following: 
 
  • Defining customers 
    Learn and understand who the customers that your company has are
  • Customer needs 
    Understand what your customers' needs and how to use customer service methods to provide those needs
  • Good communication 
    Learn how to maintain good communication with your customers which will help build a strong relationship to boost retention
  • Promoting positive company image 
    Learn how to project a positive company image with your customers which will help build a strong relationship to boost retention 
  • Customer service skills 
    Learn customer service skills that you can carry over to your everyday work
  • Confidence and efficiency on a call 
    Learn how to start and end a call with greater confidence and efficiency
  • Message taking 
    To be able to take clear and concise messages
  • Listening and speaking techniques 
    To be able to demonstrate positive listening and speaking techniques 

FLXB Certificate Reduced (1)

 

 

FAQ - THE CUSTOMER SERVICE AWARENESS TRAINING COURSE

Frequently Asked Questions

Here are some of the most asked questions that are put to our specialists.

What is the purpose of customer service training? The ultimate goal of customer service training is to prepare your staff to enhance the support experience and customer satisfaction. Customer Service representatives should be able to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.

 

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Customer Service Awareness Training Course Delivery Methods

Our Customer Service training courses are available 24/7, anytime, anywhere. Perfect for staff with busy schedules or difficult shift patterns.

• Study when you want    
• Track staff progress 
• Study anywhere you want on any device 

Choose how you want this online Customer Service Awareness training course delivered: 

 

It's easy to get certified in Customer Service Awareness

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1
Book A Course Book your Customer Service Awareness training course via the website, by messaging us, or by calling. 
2
Login Once everything has been booked, you will receive login details for you and your staff.
3
Complete Course Complete the customer service online training course in the delivery method you choose. 
4
Become Certified Great! Now you're certified and can download the online customer service training certification from the portal. 

Get the right training to match your organisation's needs

Give our training specialists a call now!

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