Consumer Rights Act

If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. If the trader does not comply with a court order it can lead to a penalty of an unlimited fine and 2 years imprisonment.

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ABOUT THIS COURSE

Course Outline
Learning Outcomes
Delivery Methods
Other Suitable Courses
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The Consumer Rights Act 2015 outlines a single set of rights for consumers when they buy goods, digital content or services, and clarifies the current legal framework. It is imperative that you and your staff know exactly what rights consumers have in order to avoid misleading or misselling which could lead to huge consequences for your business.

Duration

Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.

Entry & Level

There are no barriers to entry on this course. This is an awareness course, suitable for all.

Certification

On completion of this course, either download your certificate or access at a later date online.

Accreditations

This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.

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Created for your needs

COURSE OUTLINE

The aim of this course is to greater increase your knowledge of the Consumer Rights Act 2015, as well as the relevant legislation.

The key points covered in this course are:

Consumer rights
Resolutions
Time limits of claims

Consumer Rights Act

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Providing relevant knowledge and skills

LEARNING OUTCOMES

On completion of this course, learners should know and understand the following:

Define workplace conflict
Recognise when and where conflict is occurring
Understand the correct methods of dealing with confrontation
Work to reduce and resolve conflict
Seek help and advice when necessary

FLXB Certificate3

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Delivery Methods

Choose how you want this online Consumer Rights Act training course delivered:

Train anytime and anywhere online via desktop, laptop, tablet or mobile.

Via exclusive or scheduled, live webinars. Alternatively, watch at a convenient time.

Blended Learning

Do part of the course online and the other on-site at a more convenient time.

IT'S EASY TO GET CERTIFIED

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

1

Book A Course Select the right online training package via the website, by messaging us or calling.

2

Login Once everything has been booked, you will receive login details for you and your staff.

3

Complete Course Complete the course you purchased in the delivery method you chose.

4

Become Certified Great! Now you're certified and can download the certificates from the portal.

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