Our online CPD accredited Consumer Rights Act training course is perfect for those who want to build knowledge on the Consumer Rights Act. If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. Ensure you meet your Consumer Rights Act training requirements today.
The Consumer Rights Act 2015 outlines a single set of rights for consumers when they buy goods, digital content or services, and clarifies the current legal framework. It is imperative that you and your staff know exactly what rights consumers have in order to avoid misleading or misselling, which could lead to huge consequences for your business.
This Consumer Rights Act Training course is designed to teach learners consumer rights, learn about consumer contracts and agreements, understand unfair business practices, and how to deal with unsolicited marketing communications.
The aim of this course is to greater increase your knowledge of the Consumer Rights Act 2015, as well as the relevant legislation.
The key points covered in this course are:
Here are some of the most commonly asked questions that are put to our specialists.
If a business sells products, goods, and services, then its customers are protected by the Consumer Rights Act. As a retail shop, for example, you'll need to be aware of this law in case you sell something that's faulty or not fit for purpose.
If the goods sold by the trader don’t meet the requirements set out by the Consumer Rights Act (satisfactory quality, fit for purpose, and matching the description), the consumer has a short period (usually 30 days) during which they can reject the goods.
The trader is obliged to give a refund within 14 days of agreeing that the consumer is entitled to one. The trader can ask the consumer to show proof of purchase, but this doesn’t have to be a receipt.
If the contract has been breached but the consumer has lost their right to reject goods because the 30 day period has passed, the trader is obliged to offer repair or replacement, as long as the complaint is made within six months of purchase.
Our online Consumer Rights Act training courses are available 24/7, anytime, anywhere. Perfect for staff with busy schedules or difficult shift patterns.
• Study when you want
• Track staff progress
• Study anywhere you want on any device
Choose how you want this online Consumer Rights Act training course delivered:
Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.