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Consumer Rights Act

If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. If the trader does not comply with a court order it can lead to a penalty of an unlimited fine and 2 years imprisonment.

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About the Consumer Rights Act Training Course

The Consumer Rights Act 2015 outlines a single set of rights for consumers when they buy goods, digital content or services, and clarifies the current legal framework. It is imperative that you and your staff know exactly what rights consumers have in order to avoid misleading or misselling which could lead to huge consequences for your business.

Duration Duration
Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.
Entry & Level Entry & Level
There are no barriers to entry on this course. This is an awareness course, suitable for all. 
Certification Certification
On completion of this course, either download your certificate or access at a later date online. 
Accreditations Accreditations
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 

 

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Consumer Rights Act Training Course Outline

The aim of this course is to greater increase your knowledge of the Consumer Rights Act 2015, as well as the relevant legislation.

The key points covered in this course are:

  • Consumer rights
  • Resolutions
  • Time limits of claims

 

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Providing relevant knowledge and skills

Consumer Rights Act Training Course Learning Outcomes

On completion of this course, learners should know and understand the following:
 
  • Define workplace conflict
  • Recognise when and where conflict is occurring
  • Understand the correct methods of dealing with confrontation
  • Work to reduce and resolve conflict
  • Seek help and advice when necessary
FLXB Consumer Rights Act Certificate

 

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It's easy to get certified in the Consumer Rights Act Training Course

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.
1
Book A Course Select the right online training package via the website, by messaging us or calling.
2
Login Once everything has been booked, you will receive login details for you and your staff.
3
Complete Course Complete the course you purchased in the delivery method you chose.
4
Become Certified Great! Now you're certified and can download the certificates from the portal.

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