Consumer Rights Act

The Consumer Rights Act 2015 protects consumers from faulty products, unfair contract terms, and poor business practices. It covers goods, services, and digital content, ensuring customers can request refunds, repairs, or replacements.

If your business sells goods, services, or digital content, the Consumer Rights Act 2015 applies to you. This legislation ensures that customers are protected when products are faulty, not as described, or unfit for purpose.

Key consumer rights under the Act:

• 30-day right to reject: Customers can return faulty goods within 30 days for a full refund.
• Repair or replacement after 30 days: If a fault arises after 30 days, businesses must offer a repair or replacement.
• Refund processing: If a refund is agreed upon, it must be processed within 14 days.

Ensuring compliance with these regulations helps protect your business from disputes and legal action while maintaining customer trust.

This course is designed for business owners, managers, sales teams, and customer service professionals who need to understand consumer rights and ensure compliance with the Consumer Rights Act 2015. It is also suitable for anyone working in retail, e-commerce, or any industry where goods, services, or digital content are sold to consumers.

The Consumer Rights Act 2015 was introduced to simplify and strengthen consumer protection laws in the UK. It replaced previous legislation, creating a single, clear framework for consumer rights when purchasing goods, services, or digital content. The Act ensures consumers are treated fairly, have clear rights to refunds, repairs, and replacements, and that businesses operate transparently.

The Consumer Rights Act 2015 is built around three key elements:

• Consumer rights for goods, services, and digital content – Clearly defining when consumers are entitled to refunds, repairs, or replacements.
• Unfair contract terms – Protecting consumers from unfair terms in agreements that put them at a disadvantage.
• Enhanced enforcement powers – Giving regulators stronger authority to take action against businesses that violate consumer rights.

Enrolling in the Consumer Rights Act Training course is simple:

1. Choose your course – Visit our website and select the Consumer Rights Act training course.
2. Book online or contact us – Complete the online booking process, or get in touch via phone or email for assistance.
3. Receive login details – Once registered, you’ll receive your login credentials to access the course.
4. Start learning – Begin your training at your own pace, anytime, anywhere.

The course typically takes 1 to 2 hours to complete, depending on your pace and learning style. As it is delivered online, you can start and stop as needed, allowing for flexible learning around your schedule.

The cost of the course varies depending on the number of learners and any additional training packages. For the latest pricing and group discounts, please visit our website or contact our team for a personalised quote.