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Consumer Rights Act

Our online CPD accredited Consumer Rights Act training course is perfect for those who want to build knowledge on the Consumer Rights Act. If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. Ensure you meet your Consumer Rights Act training requirements today.

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About the Consumer Rights Act training course

The Consumer Rights Act 2015 outlines a single set of rights for consumers when they buy goods, digital content or services, and clarifies the current legal framework. It is imperative that you and your staff know exactly what rights consumers have in order to avoid misleading or misselling, which could lead to huge consequences for your business.

This Consumer Rights Act Training course is designed to teach learners consumer rights, learn about consumer contracts and agreements, understand unfair business practices, and how to deal with unsolicited marketing communications. 

Duration Duration Dependent on the delivery method, this Consumer Rights Act training course takes between 1-2 hours to complete and gain your certificate. 
Entry & Level Entry & Level
There are no barriers to entry on this Consumer Rights Act online course. This is an awareness course, suitable for all. 
Certification Certification On completion of this Consumer Rights Act course online, either download your certificate or access it at a later date online.
Accreditations Accreditations This Consumer Rights Act Training Course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 


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Providing relevant knowledge and skills

Consumer Rights Act training course learning outcomes

On completion of this Consumer Rights Act course, learners should know and understand the following: 
  • Understanding of consumer rights 
    Improve the understanding of consumer rights and how they affect you 
  • Fundamental consumer rights 
    Learn how fundamental consumer rights protect consumers 
  • Consumer contracts and agreements
    Explore the rules and conditions set out in consumer contracts and agreements 
  • Unfair business practices 
    Understand what unfair business practices are and how to identify them 
  • Unsolicited marketing communications
    Learn how to deal with unsolicited marketing communications 

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A glimpse of the Consumer Rights Act course

Take a look at our Consumer Rights Act course screenshots below. If you would like to see more of the course features before you enrol, book a free demo here with our training specialists.


FAQ - Consumer Rights Act

Frequently Asked Questions

Here are some of the most commonly asked questions that are put to our specialists.

What is the consumer rights act 2015? The Consumer Right act aims to protect consumers against poor-quality products and unfair business practices or contract terms with regards to transactions, repairs, refunds and delivery. The Consumer Rights Act 2015 gives consumers a clear right to the repair or replacement of faulty digital content, such as online film and games, music downloads and e-books. The law here before had been unclear and this change has brought us up to date with how digital products have evolved. 
How does the consumer rights act affect businesses?

If a business sells products, goods, and services, then its customers are protected by the Consumer Rights Act. As a retail shop, for example, you'll need to be aware of this law in case you sell something that's faulty or not fit for purpose.

If the goods sold by the trader don’t meet the requirements set out by the Consumer Rights Act (satisfactory quality, fit for purpose, and matching the description), the consumer has a short period (usually 30 days) during which they can reject the goods.

The trader is obliged to give a refund within 14 days of agreeing that the consumer is entitled to one. The trader can ask the consumer to show proof of purchase, but this doesn’t have to be a receipt.

If the contract has been breached but the consumer has lost their right to reject goods because the 30 day period has passed, the trader is obliged to offer repair or replacement, as long as the complaint is made within six months of purchase. 


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Consumer Rights Act training course delivery methods

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Our Consumer Rights Act awareness course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 
• Track staff progress 
• Study anywhere you want on any device 

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It's easy to get certified in the Consumer Rights Act Training Course

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

Book A Course Book your Consumer Rights Act training course via the website, by messaging us, or by calling.
Login Once everything has been booked, you will receive login details for you and your staff.
Complete Course Complete the course you purchased in the delivery method you chose.
Become Certified Great! Now you're certified and can download the certificates from the portal.

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