Customer Service Awareness

When calling an organisation, a person working in customer service is often one of the first voices a customer hears, so they have a significant impact on the first impression that person has. This online Customer Service training will teach the necessary skills and knowledge your staff need.

About the Customer Service Awareness training course

Learning outcomes
Customer Service FAQs
Other suitable courses
Delivery methods
Get certified

Providing good customer service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.

This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques.

Duration Dependent on the delivery method, this Customer Service Skills training course takes between 1-2 hours to complete and gain your certificate.

Entry & Level There are no barriers to entry on this Customer Service Awareness course. This is an awareness course, suitable for all.

Certification On completion of this Customer Service Skills online training, either download your certificate or access it at a later date online. 

Accreditations This online Customer Service training course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.

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Unlock your staff's potential with unlimited access to our extensive range of e-learning and webinar courses, all at an unbeatable price. Contact us today for more information.

Providing relevant knowledge and skills

Customer Service Awareness training course learning outcomes

On completion of this Customer Service course, learners should know and understand the following:

Defining customers
Learn and understand who the customers that your company has are
Customer needs
Understand what your customers' needs and how to use customer service methods to provide those needs
Good communication
Learn how to maintain good communication with your customers which will help build a strong relationship to boost retention
Promoting positive company image
Learn how to project a positive company image with your customers which will help build a strong relationship to boost retention
Customer service skills
Learn customer service skills that you can carry over to your everyday work
Confidence and efficiency on a call
Learn how to start and end a call with greater confidence and efficiency
Message taking
To be able to take clear and concise messages
Listening and speaking techniques
To be able to demonstrate positive listening and speaking techniques

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FAQ - The Customer Service Awareness training course

Frequently Asked Questions

Here are some of the most asked questions that are put to our specialists.

What is the purpose of customer service training? The ultimate goal of customer service training is to prepare your staff to enhance the support experience and customer satisfaction. Customer Service representatives should be able to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.

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Customer Service Awareness training course delivery methods

e-learning delivery method tall

Our Customer Service Awareness course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 
• Track staff progress 
• Study anywhere you want on any device 

Would you be interested in offering your staff a wide range of courses? Gain access to 200+ courses, including this Customer Service course, with our subscription package. Enjoy unlimited access to e-learning AND webinar courses, allowing your staff to expand their knowledge and skills.