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0330 100 0727

Effective Call Management

Effective call management is essential to the success of your business. Employees may adapt their messaging to the requirements and preferences of customers and provide strong messages to them by using effective call management.

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About this Effective Call Management Training Course

For your business to be successful, it is vital that your employees know how to manage calls effectively. This training to improve call handling skills is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.

This Effective Call Management Training course is designed to teach learners how to plan their day and a call, deal with gatekeepers, maintain control of a call, be able to handle objections, show positivity, resilience and confidence on a call, listen to a customer, get an offer across clearly, up-sell and close a call. 

Duration Duration Dependent on the delivery method, this Call Handling Skills training course takes between 1-2 hours to complete and gain your certificate. 
Entry & Level Entry & Level This Effective Call Management skills course is for learners who have completed the Infection Control Awareness Course. 
Certification Certification On completion of this Effective Call Management online training, either download your certificate or access it at a later date online.  
Accreditations Accreditations This online Effective Call Management training course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 


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Created for your needs

Effective Call Management Training Course Outline

The aim of this Effective Call Management training course is to provide an understanding of great call management. 

The key points covered in this course are:

  • Planning

  • Gatekeepers

  • Influencing

  • Objection handling

  • Resilience, positivity & confidence

  • Offering proposals

  • Clear communication

  • Up selling

  • Closing the call





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Providing relevant knowledge and skills

Effective Call Management Training Course Learning Outcomes

On completion of this Effective Call Management course, learners should know and understand the following: 
  • Planning 
    Learn and understand how to plan the day and planning of the call.
  • Gatekeepers 
    How to deal with gatekeepers if you face them when trying to reach a lead or client
  • Influencing 
    Learn influencing skills that will allow you to maintain control of a call
  • Objection handling 
    Learn and understand how to handle objection if you come across the situation on a call
  • Resilience, positivity & confidence 
    Learn how to show resilience, positivity & confidence on a call
  • Offering proposals 
    Learn how to listen to the customer and how to offer them a meaningful proposal
  • Up selling 
    Learn how to up sell to a client
  • Closing the call 
    To be able to close a call efficiently and effectively 

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Frequently Asked Questions

Please see our most common questions regarding effective call management. If you have further questions, contact our friendly team. 

Why is Effective Call Management training important? Effective Call Management training is important because it ensures your staff know how to confidently deal with complaints or difficult situations. It can help organise your staff by teaching them how to plan their day and the calls.




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Effective Call Management Training Course Delivery Methods

Our  online Effective Call Management training courses are available 24/7, anytime, anywhere. Perfect for staff with difficult shift patterns. You’ll also receive full customer support from your dedicated account manager and support team. 

• Study when you want    
• Track staff progress    
• Study anywhere you want on any device   

Choose how you want this online Effective Call Management training course delivered: 


It's easy to get certified in Effective Call Management

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.

Book A Course Book your Effective Call Management training course via the website, by messaging us, or by calling. 
Login Once everything has been booked, you will receive login details for you and your staff.
Complete Course Complete the Effective Call Management online training course in the delivery method you choose. 
Become Certified Great! Now you're certified and can download the certificates from the portal.

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