Effective Call Management

ABOUT THIS COURSE

Course Outline
Learning Outcomes
Delivery Methods
Other Suitable Courses
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For your business to be successful, it is vital that your employees know how to manage calls effectively. This is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.

Duration

Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.

Entry & Level

There are no barriers to entry on this course. This is an awareness course, suitable for all.

Certification

On completion of this course, either download your certificate or access at a later date online.

Accreditations

This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.

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Created for your needs

COURSE OUTLINE

The aim of this course is to greater increase your knowledge of effective call handling as well as the relevant legislation.

The key points covered in this course are:

Planning
Gatekeepers
Influencing
Objection handling
Resilience, positivity & confidence
Offering proposals
Clear communication
Up selling
Closing the call

Effective Call Management

Our business pricing plans

If you are a business looking for courses, please select the right package for your needs below.
If you are an individual learner, check out what we can offer you here: Individual Pricing Plans

Webinar Tokens

From £1.99/course

Pay-as-you-go

Buy starter bundles or top-ups of webinar tokens. Access the webinars your team needs.

Online exclusive!

e-Learning Credits

From £0.99/course

Pay-as-you-go

Buy starter bundles or top-ups of e-learning credits. Access the e-learning your team needs.

Online exclusive!

Recommended

Unlimited Subscription

From £0.40 per month/user

Unlimited Courses

Unlimited courses for all your staff. E-learning, webinars and blended learning included.

Online exclusive!

How can this course benefit your staff?

See how our Flexebee courses can help grow and boost your staff’s skills.

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Providing relevant knowledge and skills

LEARNING OUTCOMES

On completion of this course, learners should know and understand the following:

Planning the day and planning the call
Dealing with gatekeepers
Influencing skills/maintaining control of the call
Objection handling
Resilience/positivity/confidence
Listen to the customer and offering them a meaningful proposal
Getting the offer across clearly and concisely
Up selling
Closing the call

Delivery Methods

Choose how you want this course delivered:

E-Learning

Train anytime and anywhere online via desktop, laptop, tablet or mobile.

Webinars

Via exclusive or scheduled, live webinars. Alternatively, watch at a convenient time.

Blended Learning

Do part of the course online and the other on-site at a more convenient time.

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The right plan for your business:

Subscriptions

Our most popular way of training your staff. Unlimited access to all our eligible courses and webinars for a low fixed monthly cost. Cost-effective, engaging and guaranteed to improve your workforce's skills and retention. Find out how a subscription could transform your organisation's training and put you back in control. Start winning at training now.

Pay As You Go

Organisations requiring infrequent/lower volumes of courses may benefit from our no-obligation, pay-as-you-go credit and token system. You can top these up quickly and easily for both e-learning and webinar courses via bundles. Prices start from as little as 75p per course. Find out if this would work for you today and start improving your staff's skills, knowledge and attitude.

FlexeHive Learning Management System

Our LMS

Simple and effective digital training is what we promise.

From managers and admins to the end-user, our LMS is easy and convenient to use. Keeping course access, learning records and certificates all in one place. With fast setup and many inbuilt tools, our LMS will ensure your organisation's training succeeds.

Features include: customised branding, clear actionable reports, SCORM compliance, built-in webinar technology, accredited courses, downloadable certificates and many more.

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1st Month Subscription Free

Unlimited access to over 100 courses via e-learning and webinars, hosted on our award-winning Learner Management System. It provides a branded portal, learner tracking, full management, report suite, certificate archive and much more.

Learning Starter Bundles

Buy one of our 'Learning Starter Bundles' as a pay-as-you-go option. Choose how many licences or tokens you require to access our e-learning and webinar courses. Take advantage of these special prices and get your staff's learning started.