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Effective Call Management

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About this Effective Call Management Training Course

For your business to be successful, it is vital that your employees know how to manage calls effectively. This is important in allowing your staff to get strong messages across to customers, whilst being able to tailor their messages to suit customers desires and needs.

Duration Duration
Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.
Entry & Level Entry & Level
There are no barriers to entry on this course. This is an awareness course, suitable for all. 
Certification Certification
On completion of this course, either download your certificate or access at a later date online. 
Accreditations Accreditations
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines. 

 

Looking to start learning now?

For more information and pricing, give us a call now and speak to our training team!
02033227170
Created for your needs

Effective Call Management Training Course Outline

The aim of this course is to greater increase your knowledge of effective call handling as well as the relevant legislation.

The key points covered in this course are:

  • Planning

  • Gatekeepers

  • Influencing

  • Objection handling

  • Resilience, positivity & confidence

  • Offering proposals

  • Clear communication

  • Up selling

  • Closing the call

Effective-Call-Management

 

 

 

Do you have 5 or more members of staff?

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Providing relevant knowledge and skills

Effective Call Management Training Course Learning Outcomes

On completion of this course, learners should know and understand the following:
 
  • Planning the day and planning the call
  • Dealing with gatekeepers
  • Influencing skills/maintaining control of the call
  • Objection handling
  • Resilience/positivity/confidence
  • Listen to the customer and offering them a meaningful proposal
  • Getting the offer across clearly and concisely
  • Up selling
  • Closing the call
FLXB Effective Call Management Online Training Certificate

 

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TRAINING FOR YOUR SECTOR

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We are committed to making the most of your budget. Explore our dedicated webinar and blended learning solutions.
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It's easy to get certified in Effective Call Management

Just follow these four simple steps, sit back, relax and let us do the hard work for you and your team.
1
Book A Course Select the right online training package via the website, by messaging us or calling.
2
Login Once everything has been booked, you will receive login details for you and your staff.
3
Complete Course Complete the course you purchased in the delivery method you chose.
4
Become Certified Great! Now you're certified and can download the certificates from the portal.

Get the right training to match your organisation's needs

Give our training specialists a call now!
02033227170
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Take the next step and start transforming your business today with the best LMS and courses on the market!

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Providing digital training solutions is what we do! Flexebee has created an innovative platform with your organisation and the end-users in mind. The user experience is focused on ease of use and simplicity. Your business will win, training with us.

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